These Terms and Conditions (“Terms”) govern the relationship between Nine Casino Online United Kingdom (“Nine Casino”, “we”, “us”, “our”) and every individual who registers an account, accesses, or otherwise uses the services available at nine-uk-casino.com (the “Site”). By creating an account or using any part of the Site, you confirm that you have read, understood, and agreed to be bound by these Terms in full. If you do not agree with any part of them, you must not register an account or use our services.
Nine Casino is operated under a United Kingdom Gambling Commission (UKGC) licence, number OGL/2024/1267/0760. Our registered operating address is Level 9, Leeds Enterprise Centre, 10 Wellington Place, Leeds, LS1 4AP, United Kingdom.
1. Eligibility to Use This Site
To open and hold an account with Nine Casino, you must meet the following conditions:
- You must be at least 18 years of age. This is a legal requirement under UK gambling law, and there are no exceptions to it.
- You must be a resident of the United Kingdom with a valid UK address at the time of registration.
- You must have the legal capacity to enter into a binding contract in your jurisdiction.
- You must not be self-excluded from Nine Casino, from any UKGC-licensed operator through GAMSTOP, or otherwise prohibited from gambling under UK law.
- You must not be an employee, contractor, or immediate family member of Nine Casino or any of its affiliated businesses or software providers.
We reserve the right to request proof of age and identity at any stage of your relationship with us, and to suspend your account until such proof is provided. Attempting to register under a false age or false identity is a breach of these Terms and may be reported to relevant authorities.
2. Account Registration and Verification
2.1 Opening an Account
Each person may hold only one account with Nine Casino. Duplicate accounts, whether opened intentionally or by accident, may be closed, and any balance held across them may be forfeited in line with our anti-fraud obligations.
When registering, you agree to provide accurate, current, and complete information, including your full legal name, date of birth, residential address, and a valid email address. You are responsible for keeping this information up to date and for notifying us promptly of any changes.
2.2 Know Your Customer (KYC) Checks
As a condition of our UKGC licence, we are required to verify the identity of every account holder. This is not optional and applies to all players regardless of deposit or withdrawal amount. Verification may happen automatically through electronic checks, or we may ask you to submit:
- A government-issued photo ID, such as a passport or driving licence.
- A recent proof of address, such as a utility bill or bank statement issued within the last three months.
- Proof of payment method ownership, such as a photograph of the front of a debit card with the middle digits obscured.
Failure to complete verification when requested may result in restricted account access, delayed withdrawals, or account closure. We may also carry out ongoing checks during your relationship with us in line with anti-money laundering regulations.
3. Your Account
You are solely responsible for maintaining the confidentiality of your login credentials and for all activity that takes place under your account. If you suspect unauthorised access to your account, you must notify us immediately through our support channels.
Accounts are non-transferable. You may not allow another person to use your account, and you may not use another person’s account under any circumstances.
We reserve the right to suspend, restrict, or close an account where we reasonably believe these Terms have been breached, where fraudulent or collusive behaviour is suspected, where a legal or regulatory obligation requires it, or where the account has shown no activity for an extended period.
4. Deposits and Withdrawals
4.1 Accepted Payment Methods
Nine Casino accepts the following payment methods for UK players: Visa, Mastercard (debit cards only), PayPal, Skrill, Neteller, Apple Pay, Google Pay, Paysafecard, and bank transfer. In line with UK regulation in force since April 2020, credit cards may not be used to fund a gambling account, and any attempt to deposit using a credit card will be declined.
4.2 Currency
All accounts are held and operated in GBP (£). Where a payment method requires currency conversion, any resulting fees are the responsibility of the payment provider and not Nine Casino.
4.3 Withdrawals
Withdrawal requests are processed once your account has passed the required verification checks. Processing times vary by method and are detailed on our dedicated Withdrawal page. We reserve the right to request additional documentation before releasing a withdrawal where there is a reasonable basis for doing so, including suspected fraud or unusual account activity.
Nine Casino does not charge fees on deposits or withdrawals. Your bank or payment provider may apply its own charges, and these fall outside our control.
4.4 Source of Funds
We may, at our discretion, ask you to demonstrate the legitimate source of funds used to deposit into your account. This is a standard requirement under anti-money laundering legislation and applies across the UK gambling industry, not just to Nine Casino.
5. Bonuses and Promotions
Bonuses and promotional offers made available on the Site, including welcome bonuses, free spins, reload offers, and cashback, are subject to specific terms published on the relevant promotional page at the time of the offer. Where any conflict arises between these general Terms and a specific bonus’s individual conditions, the individual bonus conditions take precedence for that particular offer.
General principles that apply to all bonuses include:
- Wagering requirements must be met in full within the stated timeframe before any bonus-derived winnings become withdrawable.
- Certain games contribute differently, or not at all, toward wagering requirements. Live casino and table games are frequently restricted or contribute only a reduced percentage.
- Bonuses are limited to one per person, household, IP address, or payment method unless stated otherwise.
- We reserve the right to refuse or withdraw a bonus offer, or to void winnings derived from it, where we identify abuse of the promotional system, including but not limited to the use of betting patterns designed to minimise risk while extracting bonus value.
- Free spins and no deposit bonuses may carry maximum withdrawal caps, regardless of the amount won during play.
We encourage every player to read a bonus’s full terms before opting in, as claiming an offer constitutes acceptance of its specific conditions.
6. Fair Gaming and Game Integrity
All software-driven games available on the Site use Random Number Generators (RNGs) that are independently tested and certified by approved third-party testing bodies, as required under our UKGC licence. Live dealer games, supplied by studios including Evolution and Pragmatic Play Live, operate under their own separate regulatory certification.
Game outcomes are determined entirely by the relevant RNG or live dealer action and cannot be influenced by Nine Casino, its staff, or any third party. In the rare event of a technical malfunction affecting a game round, that round will be voided in accordance with standard industry practice, and any stake will be returned.
7. Segregation of Player Funds
Player funds are held separately from the operational finances of Nine Casino. This separation exists to provide a layer of protection for player balances in the event of financial difficulty affecting the operator. Further detail on the specific level of protection applied to customer funds is available on request through our support team, in line with UKGC licence condition disclosure requirements.
8. Responsible Gambling
Nine Casino takes its responsible gambling obligations seriously and provides tools that allow you to manage your play at any point, not only during registration. These include:
- Deposit limits, which can be set daily, weekly, or monthly.
- Loss limits and wagering limits.
- Session time limits and reality check reminders during play.
- Cooling-off periods, during which account access is temporarily suspended.
- Self-exclusion, which can be activated directly through your account settings or via GAMSTOP, the national self-exclusion scheme covering all UKGC-licensed operators.
Requests to lower a limit take effect immediately. Requests to raise a limit are subject to a cooling-off period before coming into force, in line with regulatory requirements designed to prevent impulsive decision-making.
If gambling has stopped being enjoyable for you, or you are finding it hard to stop, free and confidential support is available from:
- GamCare, on 0808 8020 133, available 24 hours a day.
- BeGambleAware, at begambleaware.org.
- Gambling Therapy, at gamblingtherapy.org.
Nine Casino is intended for entertainment purposes only and should never be treated as a way of generating income or resolving financial difficulty.
9. Complaints and Dispute Resolution
If you have a complaint about any aspect of your account or your experience on the Site, you should first contact our customer support team through live chat or email, using the details provided in the Contact Us section of the Site. We aim to acknowledge complaints promptly and to resolve them fairly.
Where a complaint cannot be resolved directly between you and Nine Casino, you have the right to escalate the matter to an Alternative Dispute Resolution (ADR) provider approved by the UKGC. Details of the applicable ADR provider are available through our support team or on the UKGC’s official website. You also retain the right to contact the UK Gambling Commission directly regarding any regulatory concern.
10. Intellectual Property
All content on the Site, including but not limited to text, graphics, logos, game software, and design elements, is owned by or licensed to Nine Casino and its content providers. You may not copy, reproduce, distribute, or otherwise exploit any part of the Site for commercial purposes without prior written consent.
11. Limitation of Liability
Nine Casino provides its services on an “as available” basis and does not guarantee uninterrupted or error-free access to the Site at all times. While we take reasonable steps to maintain the security and stability of our platform, we cannot be held liable for losses arising from circumstances beyond our reasonable control, including internet connectivity issues on your end, third-party payment provider delays, or force majeure events.
Nothing in these Terms limits or excludes liability for matters that cannot be limited or excluded under UK law, including liability for fraud or for death or personal injury caused by negligence.
12. Changes to These Terms
We may update these Terms from time to time to reflect changes in our services, regulatory requirements, or operational practices. Where a change materially affects your rights or obligations, we will take reasonable steps to notify registered account holders. Continued use of the Site following a published update constitutes acceptance of the revised Terms.
13. Governing Law
These Terms are governed by the laws of England and Wales. Any dispute arising from your use of the Site that cannot be resolved through the complaint and ADR process outlined above falls under the jurisdiction of the courts of England and Wales.
14. Contact Us
For any question regarding these Terms, you can reach Nine Casino through the following channels:
- Email: servicecrew@nine-uk-casino.com
- Phone: +44 113 350 7411
- Postal address: Level 9, Leeds Enterprise Centre, 10 Wellington Place, Leeds, LS1 4AP, United Kingdom
Nine Casino is available to players aged 18 and over only. Please gamble responsibly.