Introduction
Nine Casino Online United Kingdom (referred to throughout as “Nine Casino”, “we”, “us” or “our”) operates the website nine-uk-casino.com under UK Gambling Commission licence number OGL/2024/1267/0760. Our registered office is at Level 9, Leeds Enterprise Centre, 10 Wellington Place, Leeds, LS1 4AP, United Kingdom.
This Privacy Policy explains how we collect, use, store and protect the personal information of players who register with, browse, or otherwise interact with our platform. It has been written to comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the Privacy and Electronic Communications Regulations (PECR), and the licence conditions and codes of practice set by the Gambling Commission. By creating an account or using any part of the site, you confirm that you have read and understood how your data is handled.
What Personal Data We Collect
The information we gather depends on how you use the platform, but generally falls into the categories below.
Information You Give Us Directly
- Full name, date of birth, and residential address
- Email address, telephone number, and account password
- Payment details, including card information, e-wallet accounts, or cryptocurrency wallet addresses used for deposits and withdrawals
- Identity documents submitted for verification, such as a passport, driving licence, or proof of address
- Correspondence with our customer support team, including live chat transcripts and emails
- Marketing preferences and responsible gambling settings you choose to configure
Information Collected Automatically
- IP address, device type, browser version, and operating system
- Login times, session duration, and pages visited
- Wagering activity, deposit and withdrawal history, and bonus usage
- Cookie identifiers and similar tracking technologies, described in more detail below
Information From Third Parties
- Identity and age verification results from approved verification providers
- Fraud prevention and anti-money laundering checks from specialist agencies
- Data from GAMSTOP where relevant to self-exclusion status
- Information from payment processors confirming transaction outcomes
Why We Process Your Data
We do not collect information for its own sake. Every category of data we hold serves a specific purpose, and in most cases that purpose is tied directly to a legal obligation rather than a business preference.
Legal Obligations
As a UKGC-licensed operator, we are required to verify your identity and age before allowing real-money play, to run checks aimed at preventing money laundering and fraud, and to keep certain records for defined retention periods. These obligations exist independently of anything you agree to when signing up, and we cannot offer an opt-out from them while remaining licensed.
Contractual Necessity
Processing your payment details, managing your account balance, and resolving disputes over gameplay or transactions all stem from the agreement formed when you accept our Terms and Conditions.
Legitimate Interests
We analyse gameplay patterns and account activity to detect problem gambling indicators, to identify suspicious behaviour that might indicate fraud, and to improve site performance. Where we rely on legitimate interests, we balance this against your right to privacy and only proceed where the impact on you is limited and proportionate.
Consent
Marketing emails, SMS notifications, and certain non-essential cookies are only used where you have actively agreed to them. You can withdraw this consent at any time without affecting the rest of your account or your ability to use the platform.
Age and Identity Verification
Nine Casino is restricted to players aged 18 and over. Before your first withdrawal, and in some cases before you can deposit at all, we carry out age and identity verification. This may happen automatically through electronic data sources, or it may require you to upload a government-issued photo ID and a recent proof of address. This process exists to meet our licence conditions under the Gambling Commission and cannot be bypassed or expedited by request.
How We Store and Protect Your Data
Personal and financial data is stored on servers protected by SSL encryption and industry-standard security protocols. Access within our organisation is restricted to staff who genuinely need it to perform their role, whether that’s customer support, compliance, or fraud prevention. Payment card details are processed in line with PCI DSS standards, meaning full card numbers are never stored on our own systems in unencrypted form.
No system is completely immune to risk, and we cannot promise absolute security. What we can promise is that we treat data protection as an operational priority rather than a checkbox, and we review our safeguards regularly as threats and technology evolve.
How Long We Keep Your Data
Retention periods are set by regulatory requirement rather than convenience. Account and transaction records connected to anti-money laundering obligations are typically kept for five years after an account is closed, in line with Gambling Commission requirements. Identity documents are retained for as long as needed to satisfy compliance checks and legal record-keeping duties. Where data is only held for a business purpose, such as marketing preferences, we delete it once that purpose no longer applies or once you withdraw consent.
Who We Share Your Data With
We do not sell personal data. Information is shared only where necessary, with parties including:
- Payment processors and banking partners needed to complete your deposits and withdrawals
- Identity verification and anti-fraud service providers
- GAMSTOP, where relevant to self-exclusion
- The Gambling Commission and other regulators or law enforcement bodies, where we are legally required to disclose information
- IT infrastructure and customer support providers who process data on our behalf under contractual confidentiality obligations
Any third party we work with is required to handle your data in a manner consistent with UK GDPR, whether they are based in the UK or elsewhere.
International Data Transfers
Some of our service providers operate outside the United Kingdom. Where personal data is transferred internationally, we ensure appropriate safeguards are in place, such as adequacy decisions recognised under UK data protection law or standard contractual clauses approved by the Information Commissioner’s Office. You can request further detail on the specific safeguards used for your data by contacting us directly.
Cookies and Tracking Technologies
Our website uses cookies to keep you logged in, remember your preferences, measure site performance, and, where you’ve consented, deliver relevant marketing. Some cookies are strictly necessary for the site to function and cannot be switched off. Others, including analytics and advertising cookies, are only activated with your consent, which you can manage through your browser settings or any cookie preference tool available on the site. Declining non-essential cookies will not prevent you from playing or managing your account.
Your Rights Under UK Data Protection Law
As a UK resident, you hold a set of rights over your personal data that exist independently of anything stated in our Terms and Conditions. These include the right to:
- Request a copy of the personal data we hold about you
- Ask us to correct inaccurate or incomplete information
- Request deletion of your data, subject to our regulatory retention obligations
- Object to or restrict certain types of processing
- Withdraw consent for marketing communications at any point
- Request that your data be transferred to another provider in a portable format, where technically feasible
- Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled
To exercise any of these rights, contact us using the details below. We aim to respond within one month, as required under UK GDPR, though complex requests connected to anti-money laundering records may take longer to resolve fully.
Responsible Gambling and Data
Some of the data we collect, including deposit patterns, session length, and self-set limits, is used specifically to support responsible gambling monitoring. This may prompt automated reality checks, account interventions, or referrals to support resources where indicators of harm appear. This use of data sits alongside, rather than replaces, your ability to set your own limits or self-exclude through your account or through GAMSTOP.
If gambling has stopped being enjoyable, support is available free of charge through GamCare on 0808 8020 133, through BeGambleAware, or through Gambling Therapy.
Children’s Data
Nine Casino does not knowingly collect data from anyone under 18. Our verification processes are designed to catch underage registration attempts, and any account found to belong to a minor is closed immediately with any relevant data handled in accordance with our legal obligations.
Changes to This Policy
We may revise this Privacy Policy from time to time to reflect changes in the law, our operations, or Gambling Commission requirements. The current version always applies to your use of the site, and material changes affecting how your data is used will be communicated through the account email address on file where practicable.
Contact Us
Questions about this Privacy Policy, or requests relating to your personal data, can be directed to our support team:
- Email: servicecrew@nine-uk-casino.com
- Phone: +44 113 350 7411
- Postal address: Level 9, Leeds Enterprise Centre, 10 Wellington Place, Leeds, LS1 4AP, United Kingdom
If you remain unsatisfied with how we’ve handled a data-related concern, you can raise the matter with the Information Commissioner’s Office at ico.org.uk, which is the UK’s independent regulator for data protection matters.