Licensing and Regulatory Status
This website is operated by Uno Digital Media B.V., a company registered in Curaçao under company registration number 157147, with its registered office at Schottegatweg Oost 10, Unit 1-9, Bon Bini Business Center, Willemstad, Curaçao.
Uno Digital Media B.V. operates Nine Casino under a licence issued by the Curaçao Gaming Authority under licence number OGL/2024/1267/0760. The licence covers the provision of online gambling services, including casino gaming, subject to the applicable laws, regulations and licence conditions of Curaçao.
Nine Casino is not licensed or regulated by the UK Gambling Commission. Accordingly, the operator should not be represented as a UKGC-licensed casino, and UK-specific regulatory protections applicable to operators licensed by the UK Gambling Commission should not be assumed to apply.
The licence status of Uno Digital Media B.V. can be independently checked through the public information and licensing records maintained by the Curaçao Gaming Authority.
Territorial Scope of Services
- Services provided under the Curaçao licence are subject to the applicable laws and regulatory requirements of Curaçao and the jurisdictions in which the services are legally offered.
- Access to and use of the services by persons located in jurisdictions where online gambling is prohibited or restricted by local law is not permitted.
- It remains the responsibility of each individual user to ensure that participation in the services offered is lawful under the legislation applicable in their place of residence.
- The availability of the website from a particular territory does not by itself establish that real-money gambling is legally permitted in that territory.
Age Restriction
Access to this website and use of any services offered on it is strictly limited to individuals who have reached 18 years of age, subject to any higher minimum age requirement applicable under local law. Age and identity verification procedures may be applied in accordance with the operator’s regulatory and compliance obligations. Accounts belonging to individuals found to be under the applicable minimum gambling age may be closed and handled in accordance with the applicable regulatory requirements.
Anti-Money Laundering (AML) and Know Your Customer (KYC) Policy
Uno Digital Media B.V. maintains policies and procedures designed to prevent the use of its services for money laundering, fraud, terrorist financing and other prohibited financial activity, in accordance with the applicable laws and regulatory requirements governing its operations.
Customer Due Diligence
- Customers may be required to complete an identity verification (KYC) process before, or at a defined stage of, account activity. Verification may include confirmation of name, date of birth, residential address, identity documents and source of funds.
- Enhanced due diligence measures may be applied where risk indicators are identified, including unusual transaction patterns or other circumstances requiring additional review.
- The operator reserves the right to request supporting documentation at any time and to suspend or restrict account activity, including withdrawals, pending completion of verification checks.
- Transactions and account activity may be monitored on an ongoing basis, and suspicious activity may be reported to the relevant authorities where required by applicable law.
Data Protection
Personal data submitted by customers is processed in accordance with the applicable data protection legislation and the operator’s Privacy Policy.
- Personal data is collected and processed only for legitimate purposes, including account administration, identity verification, fraud prevention, regulatory compliance and, where applicable, marketing communications based on the required legal basis.
- Appropriate technical and organisational measures are implemented to protect personal data against unauthorised access, loss or disclosure.
- Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, including any statutory retention periods applicable to regulatory, financial or anti-money laundering obligations.
- Customers may exercise applicable data protection rights, including rights relating to access, rectification, erasure and data portability, subject to the conditions and limitations established by applicable law.
Further detail on data handling practices is set out in the separate Privacy Policy published on this website.
Responsible Gambling
Uno Digital Media B.V. is committed to promoting responsible gambling and providing customers with information and tools intended to help them maintain control over their gambling activity.
Tools and Measures Available to Customers
- Deposit limits, wagering limits and other account restrictions, where available.
- Time-out, cooling-off and self-exclusion facilities, subject to the tools and procedures currently available on the platform.
- Session and account activity information designed to help customers monitor their gambling behaviour.
- Access to information concerning responsible gambling and signs of problem gambling, together with links to relevant independent support organisations where applicable.
Customers who believe that gambling is becoming difficult to control are encouraged to use available restriction or self-exclusion tools and seek independent support. The responsible gambling measures available to a customer should be confirmed through the account interface or customer support.
Dispute Resolution
Any complaint arising from the use of the services should in the first instance be submitted to the operator’s customer support team through the contact channels published on the website. The customer should provide sufficient information to allow the operator to identify the relevant account, transaction or issue.
The operator will review complaints in accordance with its applicable internal complaints procedure and the terms and conditions governing the customer’s account.
Alternative Dispute Resolution
- Where a complaint cannot be resolved directly with the operator, the customer may have access to dispute-resolution procedures specified in the applicable Terms and Conditions and regulatory framework.
- The availability, procedure and jurisdiction of any alternative dispute-resolution mechanism depend on the operator’s current terms and the applicable regulatory requirements.
- Because Uno Digital Media B.V. is not licensed by the UK Gambling Commission, customers should not assume that UKGC-specific ADR procedures or UK-licensed-operator protections apply to Nine Casino.
Complaints concerning regulatory matters may also be directed to the relevant competent authority in accordance with its applicable complaint procedures.
Verification of Licence Status
The regulatory status of Uno Digital Media B.V. can be independently checked against the licensing information published by the Curaçao Gaming Authority. The relevant licence reference is OGL/2024/1267/0760.
Nine Casino should not be described as holding a UK Gambling Commission licence. Customers who specifically require the protections of the British regulatory framework should independently verify that an operator is listed on the UK Gambling Commission’s public register before registering, depositing or gambling.